Frequently Asked Questions

WHAT IS YOUR SHIPPING POLICY?

FREE SHIPPING Worldwide

Enjoy free worldwide shipping on all orders. Estimated delivery is 3 to 14 business days based on destination. Once dispatched, you’ll receive an email with your tracking link.

If you’re working to a deadline, get in touch and we can organise an express courier option at additional cost.

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?

Returns Policy 

We want you to be 100% happy with your artwork and confident in your purchase. If something isn’t right, we’ll make it right. 

Change of mind 

Original artworks: Returns are accepted within 7 days of delivery, provided the artwork is returned in original condition and protective packaging. Prints / made-to-order items: Change-of-mind returns aren’t available, unless the item arrives damaged or incorrect.

Damaged or incorrect items 

If your order arrives damaged or you incorrect, please contact us within 48 hours with your order number and a few clear photos of the item and packaging. We’ll organise a replacement (where possible) or a refund.

Return shipping 

Change-of-mind returns: return shipping is at the customer’s cost (tracked/insured recommended). 

Damaged/incorrect items: we’ll cover return shipping where required.  

Refunds 

Once your return arrives and we’ve carefully checked it, we’ll email you to confirm the outcome. If there are no problems, it will be processed back to your original payment method. Please allow a few business days for your bank or card provider to finalise the transaction.

How to start a return

Email us art@kerrieludowici.com with your order number and we’ll guide you through the next steps. Nothing in this policy limits your rights under applicable consumer laws. 

Not Sure which piece if right? Email us, and we’ll help you choose 
based on your space, palette, and the feeling you want. 

AUSTRALIAN BUYERS 

We are happy to provide an AUD invoice on request!